Reliable. Professional. Affordable.
To ensure Charlie’s Electrical Services Pty Limited (CES) meets its commitment to customers in relation to the protection of their personal information and its privacy obligations under law by:
This policy gives effect to the principles and commitments set out in CES’ Privacy Statement.
This is a Company Policy of Charlie’s Electrical Services Pty Limited and it applies to all CES employees and contractors and to any other person who is notified that this Company Policy applies to them.
- collect, use, disclose and protect customer information.
- assess the impact that new products and services will have on privacy.
CES’ privacy obligations
The key obligations that impact CES’ day to day business are summarised below.
These obligations must always be considered in light of CES’ Privacy Statement which expresses CES’ commitment to it customers. This Policy and the CES Privacy Statement are high level summaries of CES’ key privacy obligations. If you have specific queries relating to privacy matters please contact us.
collection of customer information
Customer information must only be collected:
CES’ Privacy Statement sets out the types of personal information collected by CES.
use and disclosure
Customer information must only be used and disclosed:
CES’ Privacy Statement sets out how we use customer information.
protection of customer information
Reasonable steps must be taken to protect customer information from misuse, loss and unauthorised access, modification and disclosure.
all employees and contractors
As privacy matters to everyone, employees and contractors:
Managers must lead by example and demonstrate a strong commitment to privacy compliance, by:
CES will continue to
Review and maintain its processes and practices to meet changes and developments in the law and in CES’ business operations.
breach of policy
If employees and contractors do not comply with this Company Policy, they may face disciplinary action. This disciplinary action may involve a verbal or written warning or, in serious cases, termination of your employment or engagement with CES. If employees or contractors break the law they may also be personally liable.
Charlie’s Electrical Services Pty Limited ABN 22 100 965 106
protecting your privacy
We are committed to providing you with the highest levels of customer service. This includes protecting your privacy. We honour, without reservation, our obligation to respect and protect the privacy of your personal information.
This privacy statement applies to the Company, Charlie’s Electrical Services Pty Limited (CES) and all employees, contractors and customers of the Company.
We provide a range of electrical services in residential, commercial and industrial sectors.
changes to policy
‘Personal Information’ is any information that relates to an identifiable person. As well as information that can readily identify an individual such as name and contact details, it can also, electronic records, and worksite photographs.
‘Contractor’ is any person, company or other contracting party engaged to provide services to or on behalf of the Company, CES, under a contract of services, either directly or indirectly (for example, through a third party).
your personal information
Personal information held by us may include your name, mailing address, building address, telephone or mobile phone number, email address. We may also hold worksite photographs, building plans and specifications.
If you choose not to provide certain information (e.g. building plans and specifications), we may not be able to provide you with the services you require, or the level of service on which we pride ourselves.
Occasionally, you may need to provide information about other individuals to us (e.g. your builder). If so, we rely on you to inform those individuals that you are providing their contact information to us and to advise them that we can be contacted for further information if required.
The Company’s web portal may contain many links to sites that belong to third parties unrelated to the Company.
The Company does not collect personal information about you if you only browse the website.
The Company’s website does not employ cookies.
how we collect personal information
The Company only collects personal information in a manner which is lawful, fair and non-intrusive.
The company collects personal information in a number of different ways depending on the type of dealings that a person may have with the Company (e.g. consumers, employees or business relations).
These methods of collection include:
how we use your personal information
The Company treats its obligations with respect to the use and disclosure of personal information very seriously. The Company only use your personal information for the purposes for which you give it to us and for related, internal management purposes. Any information CES collects from you through correspondence with us, whether via website enquiry, e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within CES or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
In summary, the Company collects personal information for the following purposes:
when we disclose your personal information
The Company will not sell, rent, trade or otherwise supply to third parties any personal information obtained unless consent has been given. However, the Company may disclose personal information in some circumstances including where contractors and service providers help the Company operate our business or provide a service such as:
In addition to the above, we may disclose your personal information to:
The Company has security procedures and technology to protect against the loss, misuse and/or alteration of the information under its control. Databases on the internal Company server are security protected to appropriately limit access to those individuals who collected the information. The Company employees are required to maintain the confidentiality of any personal information held by the Company.
help us to ensure we hold accurate information
If an organisation or individual wishes to change personal information that is inaccurate, incomplete or out‐of‐date, they may contact Charlie’s Electrical Services by mail or e‐mail.
Any personal information that is no longer used by the Company (based on annual review) will be securely destroyed – in doing so, careful steps are taken to destroy or de-identify personal information.
you can access your personal information
Organisations and individuals can contact the Company to request access to their information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.
how to contact us
Information about personal information held by Charlie’s Electrical Services, privacy issues and the protection of privacy can be obtained by contacting:
The Office Manager
Charlie’s Electrical Services Pty Limited
PO Box 113
CRANEBROOK NSW 2749