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FAQS

How do I find out if my electrician is licensed?
To check if your electrician is licensed and registered click on the following link to the NSW Govt Licensing Service http://www.license.nsw.gov.au/LicenseCheck

What is home warranty insurance?
Home Warranty Insurance is required by law as per the Home Building Act 1989, for work carried out directly for the home owner in excess of $12,000.  The period of insurance is two years for unstructured work such as electrical.

For work carried out through a builder, home warranty insurance is not required as you are covered by your builder’s insurance.  To ensure your builder has a current policy, request a copy of their currency certificate.

Why has my safety switch tripped and what do I do?
It is possible that the safety switch has detected a faulty appliance (kettle, iron etc) and disconnected the power.  Locate your safety switch (generally located in your switchboard) and, if the switch is down in the OFF position, reset the safety switch.

If it trips again, disconnect the last used appliance.  Again, reset the safety switch and, if everything begins to function properly, do not use the appliance you have disconnected until a licensed electrician has checked it.

To reset the safety switch, firmly push the switch up to the ON position.

If the safety switch continues to trip, unplug all appliances, reset the switch and plug them in one at a time until you locate the faulty one.  Avoid touching appliances while carrying out this process.

If you have determined that it is not a safety switch problem and you still have power to some appliances or your lights work, it is likely to be an internal problem and you will need to Contact Us for a service.

How do I test my safety switch?
To check that your safety switch is functioning properly, press the “test” button (which simulates a problem).  This should automatically trip the safety switch to OFF and you then simply reset it.  You should do this at regular intervals.  A good reminder is to check your safety switch every time you receive your electricity account (or quarterly).

The lights in my house dim when things are running or starting up. What is the reason for this and how do I prevent this from happening?
This may be due to an element of electrical load, usually common in older electrical systems.  This is normally caused when a high energy consuming appliance (such as an air conditioner, pool pump etc) draws a great amount of energy.  This causes momentary fluctuations resulting in the dimming of your lights.  Contact Us to assess your electrical load.  Remedies may involve balancing the electrical load or an upgrade to your wiring or electrical panel to handle a higher capacity.

Why are the lights only on one side of my house working?
This may be the result of a phase on the street going down.  Contact your electricity provider to advise them of the fault.

Why do some power outlets work and some don’t?
There are many things that can cause this to happen.  Possible causes are that an outlet is defective and is in need of replacement by a licensed electrician. 

It is also possible that the outlets that work are on a separate circuit to those that don’t work, meaning it could be a faulty circuit.  You will need to check your electrical panel’s breakers to see if any are tripped.  If this is the case, re-set the breaker which has tripped.  If this does not solve the problem, Contact Us to help you further diagnose and correct the problem.

Why does my fluorescent light flicker?
More than likely, the tube or starter may be faulty requiring replacement.

Why do we keep blowing fuses or tripping circuit breakers?
A circuit breaker is designed to trip when a circuit is overloaded or the breaker is worn out.  Therefore the reason why it is tripping is due to an overloaded circuit.  The best solution is to limit the number of electrical devices you use on a given circuit to avoid tripping the breaker.  Another remedy would be to have an additional circuit installed by a licensed electrical contractor to provide you adequate power.  If a breaker continuously trips and you feel you are not overloading the circuit, Contact Us to assess the condition of the breaker and circuit.

Help! I have a problem with my hot water
Possible problems with electric hot water heaters include:

If you have no hot water check that the isolating switch (generally found in the switch board), often marked 'Hot Water', 'HWS' or 'Water Heater' etc is in the ON.  Also check to ensure the fuse at the switchboard is at the ‘ON’ position.  If the isolating switch and fuses at the switchboard have been checked OK , Contact Us for a service.

If you have not enough hot water check the electricity supply as to which the hot water system is connected.  If connected to off-peak, heating hours are restricted.   Also it is wise to check your usage - restrict shower times and use cold water in the laundry where possible.  If you don’t think usage is the problem, you may want to consider if the capacity of your unit is up to demand.